Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Contact details — name, email address, phone number, and business name when you submit an enquiry form or call us.
• Project information — details you provide about your business, website goals, or current digital presence when requesting a quote or consultation.
• Usage data — IP address, browser type, pages visited, time on site, and referral source collected automatically via Cloudflare Analytics and server logs.
• Communications — emails, messages, or other correspondence you send us.

We only collect personal information that is reasonably necessary to provide our services or respond to your enquiries.

2. How We Collect Your Information

We collect information in the following ways:

• Directly from you when you complete a contact or enquiry form on our website.
• When you email, phone, or otherwise contact us directly.
• Automatically through website analytics tools when you browse our site.
• From third-party platforms such as Google reCAPTCHA, which is used on our contact forms to prevent spam.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes for our services.
• Deliver and manage the web design, development, SEO, or digital marketing services you have engaged us for.
• Communicate project updates, invoices, and support matters.
• Improve our website and service offerings based on usage patterns.
• Comply with legal and regulatory obligations.

We will not use your personal information for direct marketing without your consent. You may opt out of any marketing communications at any time by contacting us.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers — trusted third parties who assist us in operating our website or delivering services (e.g. email hosting, payment processing), bound by confidentiality obligations.
• Australian Life Online — our national network group, where project coordination requires it, subject to equivalent privacy obligations.
• Legal or regulatory authorities — where required by law, court order, or government regulation.

Where we engage service providers located outside Australia, we take reasonable steps to ensure they handle your information consistently with Australian privacy law.

5. Cookies and Analytics

Our website uses cookies and analytics tools to understand how visitors interact with our pages. This includes:

• Cloudflare Analytics — privacy-respecting, cookieless analytics that measures page views and performance without storing personal identifiers.
• Google reCAPTCHA — used on contact forms to protect against automated spam. Google's own privacy policy applies to data processed by reCAPTCHA.
• Session cookies — short-lived cookies set by our server or plugins to maintain basic functionality. These expire when you close your browser.

You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on this site.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include:

• HTTPS encryption across the entire website via SSL/TLS.
• Cloudflare DDoS protection and Web Application Firewall.
• Restricted access to personal data on a need-to-know basis within our team.
• Regular security reviews of our hosting environment.

No method of internet transmission is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by law. Enquiry records are typically retained for up to 3 years. Client project records are retained for up to 7 years for accounting and compliance purposes.

When information is no longer required, we take steps to securely destroy or de-identify it.

8. Access and Correction

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of information that is inaccurate, out of date, incomplete, or misleading.

To make a request, please contact us using the details below. We will respond within a reasonable timeframe (generally 30 days). In limited circumstances we may decline a request, and we will explain why if that occurs.

9. Links to Third-Party Websites

Our website may contain links to external websites — including our national network sites (Brisbane, Sydney, Melbourne). We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

10. Complaints

If you believe we have mishandled your personal information, please contact us first so we can attempt to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or applicable law. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically.